WebHooks

JSON type data is inserted into the website source code to enable proper communication between e-commerce systems and NGChat. JSON data comprises several branches. Each of the branches is responsible for data displayed in the NGChat system dashboard. The NGChat plug-in installed on the website is responsible for the transfer of data between an e-commerce system and NGChat (go to http://www.ngchat.com/integration to view the installation manual).

Information about a user—user_info

  • uid – a unique client ID
  • email – client’s e-mail address
  • name – client’s first name
  • lastname – client’s last name
  • conversion – client’s conversion
  • street – client’s street
  • city – client’s city
  • postcode – client’s postal code
  • country – client’s country
  • telephone – client’s telephone number

A sample JSON for user_info

user_info:{
        "uuid":"32dcds932d8c0j3209ji20n",
        "email":"john.doe@mail.com",
        "name":"John",
        "lastname":"Doe",
        "conversion":"0.73",
        "street":[
            "123 Main St"
        ],
        "city":"New York",
        "postcode":"NY 10016",
        "country":"USA",
        "telephone":"+1 555 555 666"
    }

Information about a user’s cart—cart_info

The list of products in the cart—products

  • name_prod – product name
  • qty – quantity
  • price_prod – product price
  • id_prod – product ID
  • currency_code – currency symbol
  • order_c – how many times a product was ordered
  • cart_c – how many times a product was added to the cart
  • view_c – how many times a product was viewed
  • url_prod – a link to a product
  • img_url_prod – a link to product image
  • conversion – product conversion rate

The list of products in the cart—total_cart_price

  • total_price – the total value of the cart
  • currency_code – currency symbol

A sample JSON for cart_info

cart_info:{
        products:[   
            {
                "name_prod": "Apple I-Phone 6",
                "qty": 1,
                "price_prod": 399,
                "id_prod": "32kdmc932k",
                "currency_code": "USD",
                "order_c": 1,
                "cart_c": 1,
                "view_c": 10,
		"url_prod": "http://example-shop.com/iphone6",
		"img_url_prod": "http://example-shop.com/img/iphone6.jpg",
                "conversion": 0.1
            }
        ],
        total_cart_price:[
            {
                "total_price": 399
                "currency_code": "USD"
            }
        ]
    }

Information about a user’s orders—order_info

The list of a user’s orders—order

  • order_id – a unique order ID
  • total_price – the total price of the order
  • currency_code – currency symbol
  • date – order date
  • order_url – link to the order in the e-commerce system
  • order_status – order status

A summary of all user’s orders—total

  • qty -the number of all user’s orders
  • total_price – the total value of all user’s orders
  • average – the average order value
  • currency_code – currency symbol

A sample JSON for order_info

order_info:{   
        order:[
            {
                "order_id": "100013517",
                "total_price": 39.84,
                "currency_code": "USD",
                "date": "05-05-2015 10:56:10",                
                "order_url": "http://example-shop.com/orders/id/0ed956464a327060c65e62d601d0d8ab",
                "order_status": "Canceled"
            }
        ],
        total:[ 
            {
                "qty": 1,
                "total_price": 39.84,
                "average": 39.84,
                "currency_code": "USD"
            }
        ]
    }

User activity over the last 24 h—latest24

The list of viewed products—view

  • id_prod – a unique product ID
  • name_prod – product name
  • price_prod – product price
  • currency_code – currency symbol
  • url_prod – a link to a product webpage
  • img_url_prod – a link to product image

The list of products added to the cart—cart

  • id_prod – product ID
  • name_prod – product name
  • price_prod – product price
  • currency_code – currency symbol
  • url_prod – a link to a product
  • img_url_prod – a link to product image

The list of products ordered by a user—order

  • id_prod – product ID
  • name_prod – product name
  • price_prod – product price
  • currency_code – currency symbol
  • url_prod – a link to a product
  • img_url_prod – a link to product image

A sample JSON for latest24

latest24:{ 
        view:[ 
            {
                "id_prod": 321ecdc244e,
                "name_prod": "Apple IPad 3",
                "price_prod": 499.99,
                "currency_code": "USD", 
		"url_prod": "http://example-shop.com/ipad3",
		"img_url_prod": "http://example-shop.com/img/ipad3.jpg"
            }
        ],
        cart:[ 
            {
                "id_prod": 321ecdc244e,
                "name_prod": "Apple IPad 3",
                "price_prod": 499.99,
                "currency_code": "USD", 
		"url_prod": "http://example-shop.com/ipad3",
		"img_url_prod": "http://example-shop.com/img/ipad3.jpg"
            }        
        ],
        order:[ 
                 {
                "id_prod": 321ecdc244e,
                "name_prod": "Apple IPad 3",
                "price_prod": 499.99,
                "currency_code": "USD", 
		"url_prod": "http://example-shop.com/ipad3",
		"img_url_prod": "http://example-shop.com/img/ipad3.jpg"
            }
        ]
    }

Products abandoned by a user—abandoned_products

The list of abandoned products

  • id_prod – product ID
  • name_prod – product name
  • price_prod – product price
  • currency_code – currency symbol
  • url_prod – a link to a product
  • img_url_prod – a link to product image
abandoned_products:[ 
        {
            "id_prod": 4640,
            "name_prod": "Apple IPhone5s",
            "url_prod": "http://example-shop.com/iphone5s",
            "img_url_prod": "http://example-shop.com/img/iphone5s.jpg",
            "price_prod": 299.99,
            "currency_code": "USD"
        },
        {
            "id_prod": 4941,
            "name_prod":"Samsung Glaxy S6",
            "url_prod":"http://example-shop.com/sgalaxys6",
            "img_url_prod":"http://example-shop.com/img/sgalaxys6.jpg",
            "price_prod": 699.99,
            "currency_code": "USD"
        }
    ]

Own data included in JSON

Do you want to include more information about a client to enable an agent to preview it in the NGChat dashboard? No problem! Use a widget wizard in the Partners NGChat system.

A sample JSON—complete

A sample JSON which will enable testing of the communication between the plug-in and the NGChat system.

{
user_info:{
        "uuid":"32dcds932d8c0j3209ji20n",
        "email":"john.doe@mail.com",
        "name":"John",
        "lastname":"Doe",
        "conversion":"0.73",
        "street":[
            "123 Main St"
        ],
        "city":"New York",
        "postcode":"NY 10016",
        "country":"USA",
        "telephone":"+1 555 555 666"
    },
cart_info:{
        products:[   
            {
                "name_prod": "Apple I-Phone 6",
                "qty": 1,
                "price_prod": 399,
                "id_prod": "32kdmc932k",
                "currency_code": "USD",
                "order_c": 1,
                "cart_c": 1,
                "view_c": 10,
		"url_prod": "http://example-shop.com/iphone6",
		"img_url_prod": "http://example-shop.com/img/iphone6.jpg",
                "conversion": 0.1
            }
        ],
        total_cart_price:[
            {
                "total_price": 399
                "currency_code": "USD"
            }
        ]
    },
order_info:{   
        order:[
            {
                "order_id": "100013517",
                "total_price": 39.84,
                "currency_code": "USD",
                "date": "05-05-2015 10:56:10",                
                "order_url": "http://example-shop.com/orders/id/0ed956464a327060c65e62d601d0d8ab",
                "order_status": "Canceled"
            }
        ],
        total:[ 
            {
                "qty": 1,
                "total_price": 39.84,
                "average": 39.84,
                "currency_code": "USD"
            }
        ]
    },
latest24:{ 
        view:[ 
            {
                "id_prod": 321ecdc244e,
                "name_prod": "Apple IPad 3",
                "price_prod": 499.99,
                "currency_code": "USD", 
		"url_prod": "http://example-shop.com/ipad3",
		"img_url_prod": "http://example-shop.com/img/ipad3.jpg"
            }
        ],
        cart:[ 
            {
                "id_prod": 321ecdc244e,
                "name_prod": "Apple IPad 3",
                "price_prod": 499.99,
                "currency_code": "USD", 
		"url_prod": "http://example-shop.com/ipad3",
		"img_url_prod": "http://example-shop.com/img/ipad3.jpg"
            }        
        ],
        order:[ 
                 {
                "id_prod": 321ecdc244e,
                "name_prod": "Apple IPad 3",
                "price_prod": 499.99,
                "currency_code": "USD", 
		"url_prod": "http://example-shop.com/ipad3",
		"img_url_prod": "http://example-shop.com/img/ipad3.jpg"
            }
        ]
    },
abandoned_products:[ 
        {
            "id_prod": 4640,
            "name_prod": "Apple IPhone5s",
            "url_prod": "http://example-shop.com/iphone5s",
            "img_url_prod": "http://example-shop.com/img/iphone5s.jpg",
            "price_prod": 299.99,
            "currency_code": "USD"
        },
        {
            "id_prod": 4941,
            "name_prod":"Samsung Glaxy S6",
            "url_prod":"http://example-shop.com/sgalaxys6",
            "img_url_prod":"http://example-shop.com/img/sgalaxys6.jpg",
            "price_prod": 699.99,
            "currency_code": "USD"
        }
    ]
}